drdna wrote:

As some here may remember, I purchased a number of years ago, before the debacle and attempted coup at PurePower, a nice Pure Power 2000. It always suffered from a slight buzzing when plugged in, which I feel was due an internal grounding issue. This culminated in the failure of the unit, which was sent back uneventfully for repairs. And then it never came back. I had got many excuses for this over the years. First, there were delays, testing problems, a new circuit being designed.  Then it was simply lost somewhere, then it was the trouble with the Chinese manufacturing, having to re-establish everything in Canada, limited production, wanting to get units out for reviews.... and so on.  For a while they were re-investing the money from sales directly into production costs. I was given assurances and re-assurances, upgraded eventually to the PP3000+ to compensate me for the delays. But... never did a unit show up. They are quite convincing, I admit. The last time, several months ago, they assured me that my unit was being built. They would even be willing to upgrade the wiring and AC outlets for cost. I was fooled again (shame on me) and sent them a check for another several hundred dollars. The check was cashed quickly enough, but AGAIN the unit never arrived. Now they refuse to even respond to my calls or e-mails! To reiterate, IT HAS BEEN YEARS not months that I have been waiting. And I have NEVER received my unit, the unit which I paid for and then stupidly sent them even more money. I hate to say it, because bad press will make things more difficult for them and it is a wonderful product, but at this point, NO ONE SHOULD EVER BUY FROM PUREPOWER. They cannot be trusted. If my story is any lesson, they will take your money and leave you hanging! Adrian

manisandher wrote:

eli8888 wrote: The 3rd party, who is an official distributor of the product for Europe is telling me he will prepay me as soon as pure power send them the money they paid back. This was agreed with PurePower and the distributor. The scheme si I paid the distributor. The distributor paid Pure power. I cancelled the order and asked for my money back. The distributor did not had it anymore since it had paid PUrepwoer. Eli, did you buy from a distributor or from a retailer? Did you try to bypass a retailer to get a better deal, or is it the case that you simply don't have a PP retailer in your country? In any event, who is the distributor? Give us a name. If there are PP retailers in your country then the distributor should not have sold a unit directly to you. The distributor should refund you, no questions asked. What happens between the distributor and PP should be none of your concern. FWIW, I ordered a PP3000+ from Audio Emotion (PP retailer in the UK) just over a year ago. When the unit arrived, it malfunctioned - the battery was leaking. I returned it to Audio Emotion, who on receiving it told me that there must have been a catastrophic event during its shipping to me, as there was a hole in the base of the box and battery, by something penetrating through both. Interestingly, I noticed no such hole in either the box or battery when the unit was here. Not impressed, I asked for a full refund. They tried to assure me that it was a one-off incident, and that they would send me another unit asap. But I insisted on a full refund. In any event, that's exactly what I got. A full refund. I can't remember if I paid by credit card or debit card. I suspect it was the latter for a 5% discount on the RRP. If you've paid by credit card, there is no question that you will get your money back. Contact your cc company and let them know your situation. If you paid the distributor by bank transfer... things might be more difficult for you. But start by naming them here - I'm sure anyone thinking of buying a PP would do their homework and end up looking at this thread beforehand. IMO, your distributor should pay you back. It's as simple as that. Good luck.Mani.

PurePower wrote:

HiFi store in the Czech Republic is an excellent, knowledgeable dealer and more than reputable. PurePower did have a 3 week shipping delay in December for the 3000 while we resolved a parts quality problem from a vendor. The engineering delay was exacerbated by further delays from weather over the Christmas period. The customer was offered delivery or a refund in early January by the dealer and chose to cancel the order. That always makes us sad because, of course, we feel he lost an opportunity to benefit from our product. However, from our perspective it was better to not ship a less than perfect product even if it meant losing an order. PurePower did process the dealer's request for a rebate of the dealer price, and we do confess we were not as fast  as we should have been. The customer may have suffered what he feels were unacceptable time delays, and we have some sympathy with his impatience, but I am absolutely certain that he will have no trouble getting his refund from the dealer. I suggest he give HiFi Store another call.   PurePower is in full production of all models, domestic and export, with many models in stock and others on short delivery times. No doubt HiFI Store will have stock in the near future as well. If Eli888 can forgive us for our past slowness, I really suggest he take advantage of immediate  delivery when the product is in stock in Europe.

Romy the Cat wrote:

Eli, I as any other person on consumer side, do sympathize with how you feel. I would like however to point out that this site is not the best door for you to knock. Audiogon for instance (and many others) specialize to deal with buy and sell and the folks who spin around those sites would be more effective for you. I kind of envision that this site specializes on sonic aspects of audio and if you for instance get your PP3000 (or another power treatment unit) and willing to share your observation about its sonic performance then you would find more effective collaboration. .

Romy the Cat wrote:

Eli, there is another aspect of your problem. For sure I understand the frustration you had with your PP unit ordering and I do not blame you. If PP do not run continue production and make single unit per order then they need to inform customers about it. There are plenty examples in audio when built-to-order devises take months to build and this is normal. Normal is the expectations are properly set. Anyhow, it is not the point. How PP position itself on the market is their business. The point that I would like to make is you Eli with your presumed electricity problem. I am sure that you have problem, why anyone would pay 5K to experiment with PP. You thought that having PP would help you with your sonic problems. Well, the PP direction did not work for you, it was not your fault but it was what it was. You got understandably pissed about PP business ethics but I would like to find out that this did not address your problem with electricity. You lost or did not lose your money but the initial frustration with sound that made you to look into PP direction most likely still there. Well, I am interesting how you deal with your electricity related sonic problems? Did you back on PP juts because they mislead you or you find another devised that you fell might help you? If you still on the market for a device that deal with electricity then, to your surprise, I do suggest you to try PP. Sometimes your dealer will have it in stock - the way how it has to be for a good dealer and you shall be able to borrow the existing unit and to try it. I know the mood that you are now suggest you to forget that they exist. Trust me: I was there a few times myself. The whole quandary with PP is that when these units are available and work properly (sometime it might be a question) then in fact they work stunningly good and make sound uncontestably better. Eli, I leave you with this though. You might or might not return your attention to PP in future. It is kind of irrelevant to me. However, if you do find your satisfaction in your electricity problem by other then PP means then I hope you share your experience at this site. Rgs, Romy the Cat

eli8888 wrote:

I just got confirmation by mail  from retailer that the money is going to be sent on Monday. I really hope so. If it does I will let all know and I will have to admit I was wrong when I thought these guys where trying to get my money and run. Timing for the refund is hard to explain but at this point i do not care. all I want is my money back. and yes, if I get it as said I will share with you all.

eli8888 wrote:

Romy I have not dealt with it at all. By now and after many years, I have come to the conclusion that electricity has an effect on music. Some days it is good, some is just ok and some is terrible. And I have tried several solutions and all do little to solve it. It affects sound, but not always for the good. If it solves one issue if makes other worse. But none gives consistent good results. They all vary with electricity too. I did have last summer problems with drops in vol. so I thought that the PP battery could provide safety. And since as claimed here the sound was ok I thought it would be a good solution. But after all the trouble I decided to keep it as it is. I am not really concerned about electricity effects on quality of music at this point. Well I am but take it as a given. When is good great and when is ok I live with it and when is terrible I just walk away. These things in general all they do is alter the character of sound for better or for worse much the same way as cables do. All in my experience.  A thing that has a lot to do as well with quality of music perceived is estate of mind and mood when listening. More important many times then electricity. But that is a different topic.

Romy the Cat wrote:

eli8888 wrote: I just got confirmation by mail  from retailer that the money is going to be sent on Monday. I really hope so. If it does I will let all know and I will have to admit I was wrong when I thought these guys where trying to get my money and run. Timing for the refund is hard to explain but at this point i do not care. all I want is my money back. and yes, if I get it as said I will share with you all.  Eli, I am glad for you that you get everything you want but frankly your slightly self-inflicted drama is a bit outside of the scope of this thread. As I understand you have no fanatical transaction with manufacture, all deal was made with dealer, and it was the dealer who did not return your payment, hoping that PP will send the unit. Instead demand the reimbursement from your dealer you decided to unleash your rage toward PP. Don’t you think that it is a bit unethical? A good dealer would not allow you to talk to manufacture taken care of all your problems. So, in my judgment the situation with Adrian is ridicules but the situation with you is kind of controversial.  You get your satisfaction and let it to be it. If I buy my Acura from my local dealer and Acura plan in japans doe not ship my particular color and configuration then I would take my complain to Honda Motor Company or to a site where Acura users exchange opinions about Acura driving habits. Again, I am glad that you are happy but please I do not want to read during the next 2 week not many bitcoins  you bought from the money you recover from PP deal. Let keep the eyes on the ball and return the thread to the subject of audio and sound. Rgs, Romy

miab wrote:

I had a dac that took 10 months, a turntable bearing a year and two compression drivers that took almost three years to arrive. All of them had me wanting to give up on them but persevered for the goal. I have spoken to Damien and Richard many times and they have always been courteous and polite although not always timely.