As some here may remember, I purchased a number of years ago, before the debacle and attempted coup at PurePower, a nice Pure Power 2000. It always suffered from a slight buzzing when plugged in, which I feel was due an internal grounding issue. This culminated in the failure of the unit, which was sent back uneventfully for repairs.
And then it never came back.
I had got many excuses for this over the years. First, there were delays, testing problems, a new circuit being designed. Then it was simply lost somewhere, then it was the trouble with the Chinese manufacturing, having to re-establish everything in Canada, limited production, wanting to get units out for reviews.... and so on.
For a while they were re-investing the money from sales directly into production costs. I was given assurances and re-assurances, upgraded eventually to the PP3000+ to compensate me for the delays.
But... never did a unit show up.
They are quite convincing, I admit. The last time, several months ago, they assured me that my unit was being built. They would even be willing to upgrade the wiring and AC outlets for cost. I was fooled again (shame on me) and sent them a check for another several hundred dollars. The check was cashed quickly enough, but AGAIN the unit never arrived.
Now they refuse to even respond to my calls or e-mails!
To reiterate, IT HAS BEEN YEARS not months that I have been waiting. And I have NEVER received my unit, the unit which I paid for and then stupidly sent them even more money.
I hate to say it, because bad press will make things more difficult for them and it is a wonderful product, but at this point, NO ONE SHOULD EVER BUY FROM PUREPOWER. They cannot be trusted. If my story is any lesson, they will take your money and leave you hanging!
Adrian |
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