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In the Forum: Audio Discussions
In the Thread: It’s mad, mad, mad... electricity.
Post Subject: How to become the lucky… Go figure…Posted by Romy the Cat on: 7/25/2018
Drdna, I do not think that the email above is “Spam e-mail”
just because they promoted the Chinese version of PurePower. Everybody who followed
this story knows about the history and the relationship between Chinese and Canadian
PurePower. If this OracleAV guys got upset about his $5K then it is natural to
looking for a spiritual partnership about the “enemy of my enemy”. The said
story that I very much believe OracleAV and that the events he describe are accurate,
well, at least his side. It is despite the fact that over year of dealing with PurePower
I never had any bad monitory experience with them. I have a number of people I
know who has problems with PurePower in term of product quality, support or delays
but among the people I know whoever should be betting money back everyone got
it. There was obvious glitch with this specific customer, it is very sad, I do
not know what happened but it is for sure should not be happening, if it did.
The fact that PurePower send to the guy a number of units trying “to work in
the problem” do indicate that PurePower was trying to work with the guy and
with the problem they had. I do not know what happened in the end but I am pretty
sure it is not the end. It is most likely PurePower still feel that they are “fixing”
the unit but Oracle guy sick from it and want out and he decided to use the pubic
website to retaliate. It is sad situation for everyone and eventually it is PurePower’s
fault as they let the situation to deteriorate so far. If it was some kind of company
with excellent customer service, like GoDaddy or Amazon then it will be very
much fireable event.
Saying all of it I have to testify that I have 2 of my PurePower
generators work spectacularly in term of sound over the years, obviously after
the whole story I had with PurePower. I
use nowadays only my 3000+ unit and I probably I need to sell my 2000 as I feel
that two PurePower unit impact each other negatively. Hey, any bidders for a
full-tested and superbly sounding PurePower 2000? :-)
I can tell more. I was told that PurePower has some update
with different buttery style that should make the things “better” but I am will
not let my perfectly sounding PurePower 3000+ to go out of my house. If my unit
get lost, damaged or “updated” by PurePower with negative sonic consequences
then I will be screwed as it is VERY hard to do with sound what properly operating PurePower could do.
So, I am very not wounded that somebody badmouthing PurePower.
Obviously I am not happy but it is what it is. I feel that my site is not a
consumer report organ but rather a place dedicate to belter sonic practice. It
is obvious that from standpoint of product reliability and customer service PurePower
has a lot of room for improvement. Still, they own a product that in my
estimation absolutely unique and spectacular in term of sonic quality, if you a
lucky to get one. How to be the lucky one? That’s is the question. I do wish
the PurePower would make it easier for people to become lucky, whatever they do
dealing with them requires a LOT of patience. Well, like anything else in the world…
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