GoodSoundClub - Romy the Cat's Audio Site

In the Forum: Audio Discussions
In the Thread: It’s mad, mad, mad... electricity.

Post Subject: Be vary!Posted by kodomo on: 7/23/2015

here is my personal experience about 230volt units and european delivery dates:

I have bought from Purepower on 12th of March and paid in full and I was going to receive it in two parts, the main unit and the battery. FYI, I still haven't received the battery part. I was told they had units in stock in Poland and they will be sent within a week. I only received the main unit after about two months and better business bureau complaints. After receiving the first part I thought Mr. Janzen was actually telling the truth about all the delays and didn't press on legally. I think otherwise now. Mr. Richard Janzen is very good at creating excuses, that is my experience. This is also the experience of many others, as you can read them over internet. I have contacted a few of them, sadly a bit late.

It is very hard to get email replies too, especially after payments been made. I am sorry to say that they are not a company to trust upon delivery dates or customer relations. I have sent over 50 emails during these 4 and a half months and received a handful of excuses as replies.

I suggest, if you live by a dealer, just go and buy yourself!

About the delivery speed. I tried the delivery speed. It is over 4 and a half months now, so big words at forums do not mean a thing! I am still waiting for half of my product. For the last 1 month, Richard has been saying he will send it direct from Canada. He was telling me there is a problem with the Polish distributor, then he says its about the Polish DHL etc. He hasn't answered any of my emails when I reminded him about his promise of direct shipment from Canada. edit: I just got an email from Richard saying he will ship from Canada. I will write here if he ever does.

I have sent a complaint to Ministry of Government and Consumer Services Canada. I will follow it with a lawsuit if they can not resolve it.

I really wish they were a better company as they have a good product.

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