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In the Forum: Audio Discussions
In the Thread: It’s mad, mad, mad... electricity.

Post Subject: Slow replacementsPosted by PurePower on: 6/6/2013

Hi Adrian,
We look forward to your receipt of a shiny new PurePower+ 3000 as much as you do. You are one of about a dozen customers who had our previous 2nd generation units in need of repair under warranty.
We had, for obvious reasons, severed our relationship with the Taiwan outfit to whom we had outsourced our production, so we exhausted our supply of certain replacement parts and were able to offer a repair only service. To fulfill our responsibilities to our customers, we offered to replace any faulty or unrepairable in-warranty old model with a brand new PurePower+ equivalent. We were certain this could be accomplished in a timely manner, but as it turns out it could not.
The amount of hand building in the new 3rd generation models resulted in a production speed that left us unable to produce enough PurePower+ product to both meet our minimum delivery requirements and supply timely warranty replacements.
We tried to keep all affected customers advised of our progress and to reassure them that we were determined to make good on the loss of enjoyment of their PurePower regenerators - but a year is a long time to keep their faith alive.
We understand their impatience, and we share their frustration. If we had been able to increase production to supply all outstanding back orders more quickly we would have done so. The demand for PurePower+ products has been more than double our ability to deliver.
There is good news to report.
We have just begun production with vastly streamlined assembly methods and will be able to meet any expected demand. Adrian will receive a brand new PurePower+ 3000 by the end of June. We expect it will take until late July to fulfill all remaining service replacements, but Adrian is near the top of the FIFO ordered list.

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