GoodSoundClub - Romy the Cat's Audio Site

In the Forum: Audio Discussions
In the Thread: It’s mad, mad, mad... electricity.

Post Subject: Is the thread about the Purepower+ and it's servicePosted by miab on: 4/19/2013

Although I see how this thread has leaned towards the product which Purepower designed and had built and now designs and builds I'm not sure why it has become a Purepower service thread. I do not have the new + product but do have a couple of the previous non + models. They work beautifully. I had a service issue once and it was resolved but not easily. Shipping back and forth and taking awhile to do so. I would not have gone through the trouble if it did not preform. They sell what amounts to an appliance. It is massive and weighs a ton. Shipping back and forth can easily eat profits. Like any appliance it is usually serviced locally. I see no problem with a tech repairing an item on the other side of the world if proper original parts are sent from manufacturer. I am not defending the company but we hear from 2 or 3 users when there are 100's performing in the field with no troubles or troubles that are dealt with satisfactorily. I guarantee that if you look at many of the HIFI serving companies you will see incredibly poor service in many instances with some outright fraud involved sometimes. It happens that Romy in his quest for an electricity solution finds an acceptable one. An internet skimmer having troubles and feels hurt. They look to kick back in the balls and posts their first post to do so. I feel for Adrian. Something does seem wrong there. I would think it does not need to be spelled out here but at some point I hope he posts that he has satisfactorily received a replacement.

This being a thread on electricity I will say my most appreciated aspect of the Purepower is how close it allows you to listen in the nearfield, closer than ever possible from the wall. Adding this with all other aspects mentioned in this thread.

Rerurn to Romy the Cat's Site