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In the Forum: Audio Discussions
In the Thread: It’s mad, mad, mad... electricity.

Post Subject: PurePower failurePosted by drdna on: 4/19/2013

I would say that this is not an answer to the question. It does not really matter what the problem was with the PP2000+ unit in question. This is an irrelevant conclusion that seeks to divert attention from the primary issue. What is important is the company's response to the problem. The industry standard would be to have the defective unit returned to the distributor and repaired or replaced with a new unit. To invite the customer to have a random electrician modify the equipment is highly irregular to say the least. Ordinarily that is called voiding the warrantee.

What is patently obvious is that PurePower has a well-established history of dealing poorly with equipment failures, and responding only when threatened. I am amazed that I sent back my defective PurePower 2000 TWO YEARS AGO and I have never got anything back from them except empty promises. In retrospect, maybe I would have been better off having a local electrician fix the unit, as at least I would still have it. I understand that I am apparently last in line to get a replacement unit, since they will not make any money from it (as opposed to selling the unit to a new customer), but this has to be the most abysmal customer service EVER.

I would love to be able to comment on whether the new Pure Power Plus units are as good as the old ones or not, but since APS has never sent me a replacement unit, I am unable to say anything, except that having paid a substantial sum for their product and having nothing to show for it at all, it has to be the worst audio purchase I have ever made.

Adrian

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