GoodSoundClub - Romy the Cat's Audio Site

In the Forum: Audio Discussions
In the Thread: It’s mad, mad, mad... electricity.

Post Subject: Ok, it is what it is.Posted by Romy the Cat on: 1/24/2013

SOS wrote:
First the other customers of PP that are having a hum problem are NOT my customers and use different components than I. Second it is not just the turntable motor but also get the hum from the phono stage when plugged in. Again plugging these components into other conditioners do not give me the hum issue. Finally not receiving timely responses from PP to me is unacceptable. Customer service is as or if not more important than the product itself. My own motto goes something like this: customer service is like making love to a gorilla you don't stop when you're satisfied you stop when the gorilla is satisfied!

SOS, I do not advocate PP’s customer service. Whatever they do is what they do and the conclusions your draw as a results is what they harvest as the final customer appreciation. My response was to help you with your own methodological understating of the problems you have. Trust me: to be able to properly name the problem that you have is 50% of addressing the problems. I do not think that you understand what the ground loop that you got since you begin to use PP units. From the way you describe the problem it is very clearly observable. It is not to mention that it is tricky and to chaise or even understand the loop problem “over internet” is kind of complicated. In the end of the day you decided do not invest yourself into addressing your hum problems but to instead to discard PP because they had not responsive customer service. I do agree that PP’s promises might be “vague” at best but there is an interesting aspects in all of it: where will you find a re-generators that sound as good as PP? THAT is the question and if you did not ask yourself this question then you might not like the PP sound and did not see needs keep it. I had much more aggravations with PP then just 20 days delay. I chose to let them to do their incredibly negligent time management. The reason is that I have absolutely no interest to judge them as trade entity and the only thing that I care is what Sound PP produces in my own playback. All that I know that the Sound that you got from PP was not worthy to you to pick up a phone a few more times, well it is what it is but I warn you that very unlikely you will be able to find out there another devise that sound like this. I would be very happy to learn that I am mistaken however.

The Cat

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