Rerurn to Romy the Cat's Site
In the Forum: Audio Discussions
In the Thread: It’s mad, mad, mad... electricity.
Post Subject: PurePower's response to CalumnyPosted by PurePower on: 6/4/2010
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There is no need for this GoodSoundClub forum to engage in warfare over the merits of PurePower products and our QC and service abilities.
I can answer any questions Paul might have – all he has to do is engage with us directly. My email is Richard@purepoweraps.com, Telephone 519 624 9735.
In spite of Romy’s contention that our QC isn’t up to his standards and we have no engineers of any ability and our brand of oscilloscope isn’t good enough, he does confirm the simple fact that PurePower output has always delivered great sound.
Romy’s opinion does need some updating. Our QC is thorough. Our engineers and technicians are world quality experts in AC power and how it interacts with audio equipment. They fully understand our product design and why it works. They are continually improving our products.
It is true that over past few years we had growing pains – and some service delays were definitely way too long.
We no longer suffer from slow service. In fact we do not have a single unit waiting for service today. Our turnarounds are very short. Our warranty policy is generous.
We have been delivering the PurePower 2000 for 3 years to over 30 countries worldwide – and our return rate is under 2%. The PurePower 1050 has not had a single return in 2010.
Some of the anecdotal info is old. Some is about specific problems about grounding or unusual equipment interfacing problems. In general, Paul’s comments about reliability and performance are unfounded. It is not appropriate to criticize a product or company without speaking to the company or having personal experience. I would appreciate a call from Paul so I can understand his motivation and correct his misconceptions.Rerurn to Romy the Cat's Site