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In the Forum: Audio Discussions
In the Thread: It’s mad, mad, mad... electricity.

Post Subject: PurePower Customer ServicePosted by PurePower on: 4/30/2010

Hi Mike,

I'm happy to hear your PurePower listening experience is great, but it upsets me to hear anyone felt they didn't get responsive customer service. That's my personal responsibility and I'm always available by email or phone. I apologize if your email went astray. PurePower is small enough that you can always reach a principal directly. Our personal email addresses are on our contact pages at www.PurePoweraps.com. We do not take customer service or technical support lightly - it's literally our livlihood.

The short answer to your question is that there have been no upgrades to the 2000 since yours was built that would affect its sonic performance. We do make minor improvements on a continual basis, and we are always willing to bring a customer unit up to the latest revision. You are more than welcome to call and we can determine the production date of your unit and if there is any benefit to you to sending it in.

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